MARINE SERVICES -
BOOKING CONDITIONS FOR CHARTER HOTELBOAT WILLOW:
- Within this document, the term ‘SMS’ means Scott Marine
Services. The term
‘Willow’ refers to
the name of the current British Waterways (Scotland) licensed Hotel
SMS to provide the charter services described in this website. The term
'client' refers to the customers of SMS, booking a training or general
cruising charter with SMS.
booking for any Cruise or Training Course only becomes confirmed on
receipt of the relevant booking deposit. On receipt of the booking
form/deposit the customer will be sent confirmation of the booking and
receipt of the deposit.
4 and 5 herein do not apply to Skippered Day Cruises or 'Weekender'
cruises. In the case of Skippered Day Cruises or 'Weekender' cruises,
the balance of the payable tariff must be paid
prior to the start of the booked cruise, with the proceeds of any
payments bank cleared prior to the date of the cruise. Any deposit
payments made are non returnable in the case of cancellation by the
client, unless SMS agree to reschedule the cruise to a mutually
convenient, time date and location. In the event of cancellation by
SMS, refunds will be made in accordance with the provisions of
Condition 6 herein.
balance payable for a training course or cruise becomes due for payment
on or before 10 weeks prior to the date of commencement of the training
or cruise. If the Training Course or Cruise is due to start in less
than 10 weeks from the date of confirmed booking, the whole of the
tariff becomes payable at the time of confirmed booking. Credit
facilities are not otherwise available.
by client: The client agrees that once a booking has been
confirmed, by receipt of initial payment, a contract has been made
between SMS and the client, and the
full agreed tariff is payable by the client even
if the cruise is subsequently cancelled by the client. SMS
strongly recommend the use of holiday insurance. Any payments already
received by SMS are returnable only at the sole discretion of SMS.
Where 10 weeks or more notice of cancellation by the client is
provided, SMS will endeavour to reschedule the cruise or course for a
mutually convenient time, date & location, and any payments
already received by SMS will be reassigned to the rescheduled cruise or
course as appropriate. If a client has cancelled and rescheduling has
not been mutually agreed, SMS will only make relevant refund if the
original cruise dates have been fully taken up by another party.
by SMS: SMS will not be liable should navigation of
be impossible over the previously scheduled route due to a canal
‘stoppage’, or in the circumstances detailed in condition 8 herein. All
efforts will, however, be made to re-route the cruise
or training course in a suitable manner. Should the cruise be
by SMS before the scheduled start date, and the cruise cannot be
rescheduled by mutual agreement, the liability of SMS will be
restricted to refund of any monies already paid to SMS in respect of
that particular cruise. Should a cancellation by SMS be necessary part
way through a training course or cruise which has already started, any
refund made will be on an appropriate pro-rata basis. If a cruise is
terminated under the provisions of 'Conditions 14 or 17' herein
(misconduct etc), no cancellation refund will be made.
SMS will endeavour to conduct the cruise or training course at the
locations agreed at the time of confirmed booking, SMS hold the right
to vary that location should that be necessary and unavoidable.
Rescheduling of the cruise or training course to another date will be
an acceptable option only provided that this can be mutually
reserve the right to temporarily suspend the navigation of Willow, if
it is in the interests of Health, Safety, or avoidance of
likely damage to Willow or other property (eg in the case of
or damage to other vessels caused by breaking ice during navigation).
In the case of Skippered Day Cruises,
where there is a need to suspend the navigation under this paragraph,
SMS may postpone the cruise to a mutually agreed future date.
client who is a vegetarian, or has any dietary intolerance, or requires
a diet consisting of foods not normally available from
traditional grocers, butchers, greengrocers, fishmongers, must discuss
their dietary requirements with SMS, BEFORE confirming a booking for
any charter. SMS reserve the right to refuse any booking for
a charter on the grounds of potential catering problems associated with
such dietary intolerances or provisioning availability. SMS are
not prepared to cater for vegan diets.
- Public Health Legislation passed in recent years prohibits
Smoking aboard “Willow”. Alcoholic drinks
purchased elsewhere may not be consumed aboard ‘Willow’ (there is a
small bar facility on board Willow).
undertakes to take all reasonable care with regard to its clients’ and
customers’ safety, property or vehicle(s), but accepts no further
whatsoever for loss or damage to any such property belonging to, or
to, it’s clients which may occur during the period of a cruise or
the purposes of the safety, all clients undertake to obey the safety
instructions and advice provided by the crew of ‘Willow’ during a
cruise. In particular this relates to safety procedures at
locks, embarkation and disembarkation, and in respect of remaining
safely within the curtilage of the vessel whilst passing hazards such
as bridges and lock chambers.
is not common practice for adult passengers, being carried on
commercial passenger vessels, to wear personal
buoyancy aids or life jackets. Such buoyancy
aids or life jackets are not, therefore, provided by SMS. Customers and
clients will be
responsible for the provision of their own personal buoyancy aids opr
should they wish to wear them. “Willow” is, however, equipped with the
appropriate Passenger Vessel Lifebuoys as approved by the 'Maritime
& Coastguard Agency'.
the purposes of safety and avoiding damage to third party property,
those engaged in training by SMS (as opposed to ordinary hotel boat
passengers) undertake to obey the instructions from, and safety advice
provided by the SMS instructor. In the event of serious misconduct
during training SMS may terminate the training course forthwith without
refund. SMS may also terminate a course, forthwith and without refund,
if a trainee is found to be apparently under the influence of drink or
has a traditionally designed steering position and side
decks. Those clients who have specifically agreed to
undertake training in traditional narrowboating skills on board Willow
are required to accept that such training in traditional skills (on a
traditionally designed vessel such as Willow) is an activity which
cannot avoid all risk of accident.
- We do not accommodate children or guest's pets.
- Paying passengers
on "Willow" undertake to respect the equipment and infrastructure of
the vessel, in accordance with the instructions and advice given by
SMS. Similarly, for the duration of their cruise, passengers agree to
conduct themselves in a reasonable and lawful manner. In the event of
serious misconduct under this paragraph, SMS reserve the right to
cruise forthwith and without refund.
reserve the right to refuse to accept an offer of a booking or
charter without further
agree to make all reasonable enquiry with SMS as to the suitability of
Willow's accommodation in respect of their personal physical
stature and mobility. It is further agreed that any potential issues or
enquiry in this respect will be declared to SMS before any booking
moves to confirmed status, as described in Condition 2 above. If it
appears to SMS that Willow's accommodation may not be suitable for a
particular client's physical stature or mobility, SMS may refuse to
accept the booking.
- Sorry -
SMS cannot provide facilities for disabled passengers on board “Willow”, although we will endeavour to assist by sourcing a
suitable alternative vessel.
IT IS UNLAWFUL
TO SMOKE ON